The little details
Cancellation & refunds
Plans change. Here’s how to find your next step.
Pre-launch policy draft. The operator must finalize its business details and service commitments before accepting live bookings.
Before you book
Read the cancellation terms associated with your selected package and departure. Eligibility depends on the timing of cancellation and the commitments already made to travel providers. No universal refund percentage applies to every trip.
Requesting a cancellation
Sign in, open My Bookings, and select Cancel booking where the action is available. If cancellation is unavailable online, contact support with your booking reference. Your backend-confirmed booking status is the source of truth.
Refund decisions
The team reviews eligible refunds against the terms supplied at booking and confirms the approved amount. Non-refundable supplier charges or clearly disclosed cancellation fees may apply.
Receiving a refund
Approved refunds are initiated to the original payment method. Payment-provider and bank processing times can vary. Support will supply an expected timeline and reference after processing; contact the team if a refund does not arrive in the communicated time.
Trips changed or cancelled by us
If the operator cancels a departure, the team will explain the available alternatives and refund eligibility. Final cancellation fee schedules and refund timelines must be approved and published before live payments are enabled.
Need a hand? Talk to our team.