The little details
Service delivery policy
From booking confirmation to your first hello.
Pre-launch policy draft. The operator must finalize its business details and service commitments before accepting live bookings.
Booking confirmation
After payment is verified on the backend, your booking status and booking ID appear in My Bookings. Confirmation is delivered to the email address supplied at checkout. A successful payment popup alone is not a booking confirmation.
Your travel documents
Trip details, meeting instructions, accommodation information, and emergency contacts are sent using your registered contact information before departure. Review those details and contact support if anything needs correcting.
If confirmation is missing
Check My Bookings and your email spam folder. If a payment was debited but the booking remains pending, contact support with the payment reference. Do not pay again until the original payment status is resolved.
Service delivery
Travel services are delivered on the dates and at the locations specified in your confirmed itinerary. No physical goods are shipped. Changes affecting delivery will be communicated through your registered contact details.
Operator commitments
The operator must confirm specific booking-email and pre-departure document delivery timelines, support hours, and escalation contacts before live bookings begin.
Need a hand? Talk to our team.